Question 1

What is the difference between the three retainer tiers?

Accepted Answer

The $497 Starter tier covers monitoring, alerting, and up to two hours of maintenance per month. The $1,497 Growth tier adds monthly optimization, up to five hours of development, and quarterly strategy calls. The $2,997 Enterprise tier is effectively an embedded AI team: unlimited optimization within scope, weekly check-ins, and ongoing new feature development. If a system is carrying revenue, the Starter tier is usually too thin, the response times are the reason to move up, not the hours.

Question 2

What does "monitoring" actually mean in practice?

Accepted Answer

We watch your automations the way a system administrator watches servers. If your document pipeline stops picking up new scans, if your CRM sync starts dropping records, or if your content publishing pipeline errors out, we get an alert before you notice. We fix the issue and notify you after, unless it is a business decision that requires your input.

Question 3

Can I pause a retainer if business slows down?

Accepted Answer

Yes. We require 30-day written notice to pause or cancel, and there is no long-term contract on any tier. Seasonal businesses should expect to pause and resume, and the terms are written so that is normal rather than a penalty. We would rather have that relationship than lock you into something that does not fit your business cycle.

Question 4

What response time can I expect for urgent issues?

Accepted Answer

Starter tier: 24 hours for non-critical issues, 4 hours for system-down. Growth tier: 4 hours standard, 2 hours for system-down. Enterprise tier: 2 hours standard, 1 hour for anything affecting revenue. All response time commitments are during business hours. After-hours emergencies at Enterprise tier go to a direct line.

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